Refund and Returns Policy

Overview

All sales are final.  The reason for this is because each item listed in the store is one of a kind and not replaceable.

If you desire to buy and sell on our store platform make sure that you are aware of our final sales policy before you purchase.   

All items listed in our store are the personal collection of the owner of this site or they are a collaborator selling their personal collection.

Of course, we understand that there may be an unusual circumstance that may arise from time to time and if
such an instance occurs, we require the Buyer to contact our support team immediately at
support@mybreyerheart.com. If we decide to assist with an issue, the Buyer agrees that this is solely at our discretion and we are under no obligation, whatsoever, to provide any type of refund or exchange.

Should you have any further questions or concerns, please contact us at mybreyerheart@gmail.com.

Thank you for being a part of this great community of Breyer Horse lovers!

Refunds

In the rare case a refund or exchange is offered by us, you will receive specific instructions via email about how to return or exchange the item.  You will be responsible for any shipping required to return the item.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit (minus original shipping cost) will automatically be applied to your credit card or original method of payment, within the business days established by your processor.

Shipping returns

To return your product, you should mail your product to the address that will be provided in the email sent to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@mybreyerheart.com for questions related to refunds and returns.